Shipping & Returns
Shipping Policy
At HingesApp, we strive to provide our customers with a seamless and efficient shipping experience. Below you will find detailed information about our shipping process, delivery times, and costs.
Shipping Methods and Delivery Times
Standard Shipping
- Delivery Time: 5-7 business days
- Cost: Free on orders over $50; otherwise, a flat rate of $5.99
Expedited Shipping
- Delivery Time: 2-3 business days
- Cost: $14.99
Overnight Shipping
- Delivery Time: 1 business day
- Cost: $29.99
Order Processing Time
- All orders are processed within 1-2 business days. Orders are not processed or shipped on weekends or holidays.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping Confirmation and Order Tracking
- You will receive a Shipping Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Shipping Restrictions
- We currently ship only within the United States. We do not ship to P.O. boxes or APO/FPO addresses.
Damages
- HingesApp is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Returns Policy
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help.
Return Eligibility
- Items must be returned within 30 days of receipt.
- Items must be unused, in the same condition that you received them, and in the original packaging.
- Certain items are non-returnable, such as perishable goods, custom products, and items on sale.
Return Process
- To initiate a return, please contact our customer service team at [customer service email] to obtain a Return Merchandise Authorization (RMA) number.
- Once you receive your RMA number, securely pack your items, including all original packaging and documentation, and ship your return to the following address:
- [Your Company Name]
- Attn: Returns
- RMA # [Your RMA Number]
- [Street Address]
- [City, State, ZIP Code]
Refunds
- Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Exchanges
- We only replace items if they are defective or damaged. If you need to exchange an item for the same item, contact us at [customer service email] to arrange the exchange.
Return Shipping Costs
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us If you have any questions on how to return your item to us, contact us at operations@Hingesapp.com or call us at +94 112223334.